Last updated: 06.12.26
Thank you for supporting MyRealtorBuddy. Because we offer digital products, memberships, and custom services, our refund policy varies depending on the type of purchase.
Please review this policy before making a purchase.
1. Digital Products
Digital products may include Canva templates, downloadable files, PDFs, template links, graphics, newsletters, captions, or other digital resources.
Because digital products are delivered electronically and may be accessed immediately after purchase, all digital product sales are generally final and non-refundable.
If you experience a technical issue accessing your digital product, please contact us so we can help resolve the issue.
2. Memberships
Membership payments are generally non-refundable once monthly content, templates, files, links, or services have been delivered.
Memberships may be canceled according to the cancellation process provided at the time of purchase or by contacting MyRealtorBuddy.
Canceling a membership stops future billing but does not automatically refund prior payments or previously delivered content.
3. Custom Services
Custom service payments may include design work, vCard landing pages, email signatures, branding support, content creation, posting support, or other personalized work.
Because custom services require time, planning, communication, and creative work, payments for custom services are generally non-refundable once work has begun.
If a project has not yet started, refund requests may be reviewed on a case-by-case basis.
4. Technical Issues
If you are unable to access a purchased file, Canva link, delivery PDF, or related product due to a technical issue, please contact us within 7 days of purchase so we can assist you.
We may provide a corrected link, replacement file, or alternate delivery method when appropriate.
5. Duplicate Purchases
If you accidentally make a duplicate purchase, please contact us as soon as possible. Duplicate purchase refund requests may be reviewed on a case-by-case basis.
6. No Results-Based Refunds
MyRealtorBuddy provides marketing tools, templates, content, and support, but we do not guarantee specific business results, leads, sales, engagement, followers, or revenue. Refunds are not provided based on lack of business results.
7. How to Request Help or a Refund Review
To request support or ask about a refund review, please contact:
MyRealtorBuddy
Email: [email protected]
Please include:
Your name
Email used for purchase
Order number, if available
Product or service purchased
Reason for your request
8. Policy Updates
We may update this Refund Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.